Office of the Ombudsman

Complaint Procedures

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent service.

Contact details are as follows:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674

www.ombudsman.ie

E-mail: ombudsman@ombudsman.gov.ie