Monitoring, Assessment & Review - Making it Happen

Monitoring, Assessment & Review - Making it Happen

The Corporate Plan 2010 – 2014 reflects the major challenges facing the Local Authorities over the next five years and sets out a strategy for achieving continuous improvements in service delivery.   It is critical that a regime is in place to monitor and review progress on an ongoing basis.   This will be achieved as follows:

1. Steering Committee
   Quarterly meetings of the Steering Committee for the Corporate Plan will be held to assess progress under the various headings.
   
   
   
2. Corporate Policy Group
   With responsibility for the overall corporate performance of the Council, the Corporate Policy Group will review progress achieved in the various service areas over the term of the plan.   The individual Strategic Policy Committees may also play a role in evaluating performance on areas within their brief, which are referred by the Corporate Policy Group for examination.
   
   
   
3. The Elected Council
   An annual Progress Report will be submitted to the Elected Members of the Council outlining details of progress on the various services throughout the organisation.   A summary of the annual Progress Report will be included in the Council’s Annual Report.   The Progress Report will take cognisance of issues and factors having arisen since the publication of the Corporate Plan and will address potential resolutions.
   
   
   
4. Partnership Committee
   The Partnership Committee will undertake an ongoing monitoring role.
   
   
   
5. Departmental Analysis and Project Vision Software
   Each Department within the Council will be required to prepare an annual Operational Plan setting out specific targets for each service area.  The level of progress achieved will be analysed and assessed on a quarterly basis against the declared service indicators.   Objectives will be reviewed annually. The Corporate Plan and the Operational Plans  will be loaded onto the Project Management software package Project Vision in order to effectively monitor performance. Using the software, the annual Management Team Development Plan will be linked to the Corporate Plan and Departmental Plans linked to the Management Team Plan thus ensuring that the Corporate Plan is implemented throughout the organisation.
   
   
   
6. Customer Feedback
   The Council will continue to measure customer satisfaction levels in relation to the various services.   The feedback will be facilitated through surveys, the Community Forum and the Strategic Policy Committees.
   
   
   
7. Performance Indicators
   The Department of the Environment, Heritage and Local Government has devised performance indicators covering the broad range of activities undertaken by Local Authorities.  Data is submitted annually and can be compared with other Local Authorities. Complete data relating to Performance Indicators is contained in the Council’s Annual Report. An internal Quality Team with representatives from each department monitors these performance indicators and other measures of performance in order the make recommendations for improved service delivery.